Cancellation Policy

THE FARREN is a booking platform. Each experience is operated by an independent partner. Cancellation rights depend on (a) the policy shown on the activity page at the time of booking, and (b) this platform policy where it is more protective for you and the partner has agreed to honor it.

Always review the cancellation summary on the activity page and in your confirmation email before you book. Those terms form part of your booking contract.

Many experiences offer free cancellation if you cancel at least 24 or 48 hours before the scheduled start time (local time at the destination), as stated on the listing.

Free cancellation means a full refund of the amount paid for that booking (excluding non-refundable add-ons if clearly labeled at checkout). Refunds are issued to the original payment method.

If an activity is marked non-refundable or has a custom window, that listing-level rule controls.

You may cancel by:

• Signing in and using My bookings when a cancel action is available; or
• Emailing support@farren.com with your booking number, full name, and email used at checkout; or
• Using Contact and selecting “Change or cancel.”

Cancellation is effective when we (or the partner, where applicable) confirm receipt within the free window. Keep your confirmation for your records.

Cancellations after the free window are generally non-refundable, unless the partner offers a goodwill exception or local consumer law requires otherwise.

Failure to attend (no-show), late arrival that causes you to miss the start, or missing required documents/ID is treated as a completed booking for refund purposes unless the listing states otherwise.

If a partner cancels your experience, or makes a significant change (e.g. material change of itinerary, time, or meeting point) that you do not accept, you may choose:

• A full refund; or
• A rebooking to an alternative date or comparable experience, subject to availability.

Weather, force majeure, or safety-driven cancellations follow the partner’s published rules and applicable law. We will help coordinate communication and refunds.

Approved refunds are returned to the original payment method. Card issuers typically post credits within 5–10 business days after we process the refund; timing varies by bank and country.

Promo discounts are reversed with the refund so you are not charged for unused promotional value.

Changing dates or party size is not the same as canceling. Modifications depend on partner inventory and pricing. Price differences may apply. Request changes as early as possible via support with your booking number.

Nothing in this policy limits rights you may have under mandatory consumer protection laws in your place of residence. Where those laws provide stronger remedies, they prevail.

For cancellation help, include your booking number and preferred outcome (refund vs rebook). See also our Terms of Service and FAQ.